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'Are you looking at me?'

Developing the mental muscle to deal with anger and verbal aggression the right way.

This manual by Kevin goes into depth on how to verbally combat an aggressive person. Using his vast years of experience in this field Kevin will discuss why we get angry and what our bodies and minds experience.

He talks about good communication skills. Know the right things to say and avoid the wrong things. De-escalation tactics, calming techniques and assertiveness are all discussed in detail. Plus dealing with swearing and abuse and much more. If you want to become better informed on how to deal with potentially dangerous situations without it becoming physical, then this manual is for you.

 

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